What are your working hours?
Orders are taken 24 hours a day, 7 days a week.
Who do I contact if I have a question?
You may contact us via email firstname.lastname@example.org or mobile phone +370 618 19197. Information is provided from Monday to Friday, from 10 a.m. to 8 p.m. Eastern European Time.
Is it possible to order goods on Silktime.lt for collection at the “Silktime” shop?
It is possible to do so. You will not be charged for delivery.
Where to find out if the order is taken and being fulfilled?
After placing an order, you will receive an e-mail confirming that your order was taken. If you receive this e-mail, you can be sure that the order was taken.
Is it possible to see and touch the items that you sell?
Yes, our shop “Silktime” you can find at Savanoriu str. 176, Vilnius, Lithuania. Shop working days are I-V from 11 a.m. till 6.30 p.m, on Saturdays – from 11 a.m. till 3 p.m.
What payment methods are possible?
You may pay for the items via PayPal, via the e-banking system, or via money transfer to the account provided upon confirmation of the order.
Is it possible to order items via phone?
We are happy to give information about any item over the phone, but to make an order you must use the internet.
How long does it take to deliver items?
After the statement indicating that your payment has been received is processed by the bank, items are delivered within 5 days anywhere Lithuania.
The Lithuanian postal service LP EXPRESS delivers items from 8 a.m. to 6 p.m. Items are not delivered on Saturdays, Sundays or Lithuanian public holidays. Please keep in mind that it takes around 1 week in EU for your order to come. However we can not accept responsibility of any damage or loss after the parcel has been sent!
LP (Lithuanian Post) delivers items to Russian Federation; it may take 1-2 weeks.
EXPRESS DHL Delivery:
Your order can be sent using DHL express courier service and be delivered in 2-4 working days anytime between 8 am and 6:30 pm.
Is an invoice provided when buying items?
An invoice is provided for every purchase.
What are the delivery rates?
The price of delivery to foreign countries depends on the country: Lithuanian LP EXPRESS delivers items to 79 foreign countries. Parcels are seeking to deliver to Clients personally. International deliveries are made within the shortest time possible. It will cost from 2.90 to 38 EUR for a parcel up to 2 kg depending on the country. Please keep in mind that it takes around 1 week in EU for your order to come.
EXPRESS DHL Delivery:
Your order can be sent using DHL express courier service and be delivered in 2-4 working days anytime between 8 am and 6:30 pm. It will cost from 18 to 31 EUR for a parcel up to 1 kg depending on the country.
If the order is more than 400 EUR, items are delivered without charge.
Additional shipping fees are calculated for every kg when the parcel weight is more than 2 kg when shipping with LP EXPRESS and more than 1 kg while shipping with DHL EXPRESS.
Buyer assumes all responsibility for taxes and/or duty fees imposed by their individual country.